Ether Forged Ltd, Returns & Warranty Policy

(Ultralight Technical Backpacks | Ultra 800X Fabric)

1. Returns & Exchanges

· 30-Day Satisfaction Guarantee:

Return unused, unwashed items with original tags attached within 30 days of delivery for a full refund or exchange.

· Conditions:

· Must include original packaging.

· No signs of wear, dirt, or odor (e.g., chalk, mud, gear residue).

· Proof of purchase required.

· Process:

· Email returns@etherforged.com for a return authorization (RA) number.

· Customer pays return shipping; we cover reshipping for exchanges.

2. Defects & Repairs (Limited Lifetime Warranty)

· Coverage:

Defects in materials/workmanship (e.g., seam failures, fabric flaws, zipper issues) are covered for the lifetime of the product.

· Exclusions:

· Damage from misuse (e.g., abrasion not rated to canyoneering, climbing and caving, improper loading).

· Normal wear and tear (e.g., fading, minor scuffs).

· Modifications or unauthorized repairs.

· Process:

· Submit photos/video of the defect to returns@etherforged.com.

· If approved, we repair or replace at our discretion. Customer pays one-way shipping.

3. Final Sale Items

· Non-Returnable:

Clearance, custom-made, or heavily discounted items (marked "FINAL SALE").

4. International Returns

· Customers outside the U.S. are responsible for return shipping + customs fees.

5. How to Initiate a Return

1. Email returns@etherforged.com with:

· Order number

· Product name + photos

· Reason for return

2. Ship to:

Etherforged Returns | 480 Shalako Canyon Rd, Hesperus, CO 81326